Your orders are made, prepared, and shipped generally within 5 days from Martinique.

Delivery is available in many countries.

Mainland France

• Tracked letter - La Poste (home delivery): 3 to 5 business days – €6.50

 

Martinique / Guadeloupe / Saint-Martin / Saint-Barth

• Tracked letter - La Poste (home delivery): 1 to 3 business days – €6.50

 

Réunion Island / French Polynesia

• Tracked letter - La Poste (home delivery): 7 to 10 business days – €13.60

Belgium / Spain / Portugal

• Tracked letter - (home delivery): 7 to 10 business days – €13.60

 

United States (USA)

• Colissimo - La Poste: 10 to 15 business days – €13.60

Once your order has been shipped, you will receive a tracking number by email so that you can follow the delivery of your package.

Delivery times may vary depending on the destinations and carriers. As these are beyond our control, we cannot be held responsible for any delays.

It sometimes happens that La Poste marks a package as “delivered” when it is actually delivered the next day or the next business day.

Any potential customs duties are the responsibility of the customer. For any questions, please consult your local customs service.

We accept no responsibility for loss or theft after delivery has been confirmed. In the event of a problem, please contact the carrier directly to open a claim.

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RETURNS & EXCHANGES

Would you like to return an item or make an exchange? Please contact us by email at contact@ovaswim.com within 14 days of receiving your order. Remember to include your order number as well as the email address used at the time of purchase.

Conditions for acceptance:

• The request must be made within 14 days of receipt.

• Items must be returned in their original condition, with packaging, labels, and hygiene protections undamaged.

• Products must not have been worn, washed, or altered.

Exchanges are possible only if the requested size is in stock. If this is not the case, a refund will be issued.

Return shipping costs, as well as any customs duties, are the responsibility of the customer.

Initial shipping costs are non-refundable.

We recommend using a tracked shipment to ensure the safe receipt of your return.

Any return that does not meet these conditions will be refused and the brand cannot be held responsible.

Returns and exchanges are not accepted for promotional, sale, or discounted items.